Terms & Service

Terms and Conditions

Welcome to Eye Care Optical Pvt. Ltd.! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase or booking a service.

1. General Information

1.1. Eye Care Optical Pvt. Ltd. provides a variety of eyewear products, including prescription glasses, sunglasses, and contact lenses, as well as eye check-up services.
1.2. The information on this website is subject to change without prior notice. We reserve the right to update or modify these terms and conditions at any time.

2. Products and Services

2.1. Eyewear Products:
All products, including prescription glasses, sunglasses, and accessories, are subject to availability. We strive to ensure accurate product descriptions, images, and pricing on the website.
2.2. Eye Check-Up Services:
Our eye check-up appointments are conducted by certified professionals. Please book your appointment in advance.

3. Pricing and Payments

3.1. Prices listed on the website are in local currency and inclusive of applicable taxes unless stated otherwise.
3.2. Payments can be made via available methods (credit/debit card, e-wallets, etc.). All transactions are securely processed.
3.3. We reserve the right to update prices without prior notice.

4. Shipping and Delivery

4.1. We offer shipping services for all eyewear products. Delivery timelines vary depending on the location.
4.2. Customers will receive a tracking number for shipped items.
4.3. In the event of a delivery delay, Eye Care Optical Pvt. Ltd. will notify the customer promptly.

5. Return and Refund Policy

For detailed information on returns, exchanges, and refunds, please visit this link: Refund Policy.

5.1. Customers can return defective or damaged items within 7 days of delivery, provided the items are unused and in their original packaging.
5.2. Prescription eyewear cannot be refunded unless there is a manufacturing defect.
5.3. Refunds will be processed within 14 business days after receiving the returned items.

6. Appointment and Cancellation Policy

6.1. Eye check-up appointments must be booked online or at our store in advance.
6.2. Cancellations or rescheduling requests should be made at least 24 hours prior to the appointment.

7. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

8. Limitation of Liability

Eye Care Optical Pvt. Ltd. is not liable for:
8.1. Errors in prescription details provided by the customer.
8.2. Damage caused by misuse or improper handling of products.
8.3. Delays caused by third-party logistics providers.

9. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Eye Care Optical Pvt. Ltd. and is protected by copyright laws. Unauthorized use is prohibited.

10. Governing Law

These terms and conditions are governed by the laws of Nepal. Any disputes arising will be resolved under the jurisdiction of Bhaktpur Nagarpalika.

If you have any questions or concerns, please contact us at mail@eyecare.com.np or 9801053067