Privacy Policy

Privacy Policy

At Eye Care Optical Pvt. Ltd., we are committed to protecting the privacy and security of our customers' personal information. This policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or use our services.

1. Information We Collect

We may collect the following types of information:
1.1 Personal Information:

• Name, address, email, and phone number when you register, book appointments, or make purchases.
  1.2 Payment Information:
• Credit or debit card details for order processing. (Note: We use secure third-party payment processors.)
  1.3 Health Information:
• Prescription details or other eye-related medical information when you avail of our services.
  1.4 Browsing Data:
• Cookies, IP addresses, and browsing behavior to improve user experience.

2. How We Use Your Information

We use your data for the following purposes:
2.1 To process and fulfill your orders, including payments and delivery.
2.2 To book and manage appointments for eye check-ups.
2.3 To send updates about your orders, appointments, or promotions.
2.4 To personalize your experience on our website.
2.5 To comply with legal obligations.

3. Sharing Your Information

We value your trust and do not sell or rent your personal data to third parties. However, we may share your information with:
3.1 Service Providers:

• Delivery partners and payment processors to complete transactions.
  3.2 Legal Authorities:
• When required by law or to protect against fraud or security threats.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

6. Data Security

We implement strict security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

You have the right to:
7.1 Access your personal data.
7.2 Request correction of inaccurate or incomplete data.
7.3 Request deletion of your data, subject to legal or operational requirements.
7.4 Withdraw consent for marketing communications at any time.