How It Works

How We Work

At Eye Care Optical Pvt. Ltd., we aim to provide a seamless and personalized shopping experience. Here's how we process your orders to ensure satisfaction and efficiency:

1. Order Placement

1.1. Once you place an order on our website, you will receive a confirmation email or SMS with your order details.
1.2. If the payment is made online, it will be securely processed at the time of placing the order.

2. Order Confirmation

2.1. After receiving your order, our team will call you to confirm the details, even if the payment is already made. This step ensures the accuracy of the order and addresses any special requests or concerns.
2.2. If we are unable to reach you via phone, we will attempt to contact you through alternative methods such as email or SMS.

3. Prescription Verification (if applicable)

3.1. For prescription eyewear orders, we may request you to visit our shop for a prescription check to ensure accuracy.
3.2. If visiting the shop is not possible, we will confirm the prescription details with you over the phone.

4. Shipping Process

4.1. After confirmation, we dispatch your order through a trusted third-party shipping company.
4.2. You will receive a tracking number to monitor your shipment and estimated delivery time.

5. Customer Support

Our team is available to assist you at every step of the process. If you have any questions or need to make changes to your order, please contact us immediately after placing the order